fe999 Privacy Policy

Last Updated: January 2026

Introduction

fe999 ("we", "us", or "our") operates the online gaming platform accessible at https://fe999.bio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place bets, or otherwise interact with our services. Please read this document carefully before using the platform.

By accessing or using fe999, you acknowledge that you have read and understood this Privacy Policy. Your continued use of the platform following any updates to this policy constitutes your acceptance of those changes. If you do not agree with the terms outlined here, please discontinue your use of our services.

fe999 serves players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We handle all data in accordance with internationally recognised data protection standards and are committed to maintaining the confidentiality and integrity of your personal information.

Information We Collect

Personal Information You Provide

When you register for an fe999 account, make a deposit, withdraw funds, or contact our support team, we may collect the following categories of personal information:

• Full name, date of birth, and national ID or passport number (for identity verification purposes)
• Email address and mobile phone number linked to your bKash, Nagad, or Rocket account
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet), and postal code
• Account username, password hash, and security question responses
• Transaction records including deposit amounts (in ৳ BDT), withdrawal history, and bonus redemptions

Information Collected Automatically

When you access our platform, our servers and analytics tools automatically collect certain technical data. This includes, but is not limited to:

• IP address, device type, operating system version, and browser type
• Pages visited, session duration, clickstream data, and referral source
• Game session data including bet amounts (৳ BDT), game titles, and outcomes
• Geolocation data (country and city level) derived from your IP address

How We Use Your Information

fe999 uses the information we collect for a range of purposes directly connected to the delivery and improvement of our gaming services. Specifically, we use your data to:

• Create and manage your account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Provide customer support and respond to your queries via our official support email
• Personalise your gaming experience, including recommending cricket betting markets, slots, and live casino games suited to your preferences
• Conduct fraud prevention, anti-money laundering (AML) checks, and responsible gaming compliance monitoring
• Send transactional notifications regarding your account activity, bonus activations, and security alerts
• Improve our platform, analyse usage trends, and develop new features for Bangladeshi players

Disclosure of Your Information

fe999 does not sell, rent, or trade your personal information. We may, however, share limited data with trusted third parties in the specific circumstances described below.

Service Providers

We engage carefully vetted third-party service providers to help us operate the fe999 platform, process payments (including bKash, Nagad, and Visa/Mastercard gateways), conduct KYC verification, deliver emails, and perform analytics. These providers are contractually bound to process your data solely as instructed by fe999 and are prohibited from using it for their own purposes.

Legal and Regulatory Requirements

We may disclose your information if required to do so by law, court order, or regulatory authority. This includes cooperation with official investigations relating to fraud, money laundering, underage gambling, or other illegal activities. We will notify you of any such disclosure to the extent permitted by law.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of fe999's business assets, your personal information may be transferred to the successor entity as part of that transaction. We will inform you via email and/or a prominent notice on our platform before your data is subject to any such transfer.

Cookies and Tracking Technologies

fe999 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device by your web browser when you visit our site. Cookies help us remember your preferences, keep you logged in between sessions, and analyse how our site is used.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as account login, session management, and security token validation. Without these cookies, our platform cannot operate correctly.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform. This data is aggregated and anonymised, helping us identify popular game categories, optimise page performance, and improve the overall experience for our Bangladeshi players.

Managing Your Cookie Preferences

You may disable or delete cookies through your browser's settings menu at any time. Please note that disabling essential cookies will impair the functionality of the fe999 platform. Most modern browsers on Android and iOS allow granular cookie management through their Privacy or Settings menus.

Data Security

fe999 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive account credentials, and regular third-party security audits.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to use commercially reasonable means to protect your data, we cannot guarantee its absolute security. If you suspect that your fe999 account has been compromised, please contact our support team immediately via our official email address.

Data Retention

fe999 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. For active account holders, we retain your data for the lifetime of the account and for a minimum period of five (5) years following account closure, in compliance with anti-money laundering regulations.

Anonymised and aggregated data derived from your usage patterns may be retained indefinitely for analytical and product development purposes. This data does not identify you personally and is used solely to improve the platform experience for all fe999 users across Bangladesh.

Your Rights

As an fe999 user, you have several rights with respect to your personal data. You may exercise any of these rights by contacting our support team via our official email address. We will respond to all verified requests within 30 days.

• Right of Access — you may request a copy of all personal data we hold about you
• Right to Rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to Erasure — you may request that we delete your personal data, subject to our legal obligations
• Right to Restrict Processing — you may request that we limit how we use your data in specific circumstances
• Right to Object — you may object to the processing of your data for direct marketing or profiling purposes

Please note that certain rights may be limited where our processing of your data is necessary to comply with a legal obligation, to perform a contract with you, or to pursue our legitimate interests in preventing fraud and ensuring platform security.

Third-Party Links and Services

The fe999 platform may contain references or informational mentions of payment processors, game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), or other service partners. These entities operate under their own independent privacy policies, and fe999 accepts no responsibility for their data practices.

We strongly encourage you to review the privacy policies of any third-party service you interact with. fe999 has no control over the content, privacy practices, or data handling of external services and cannot be held liable for any information that is collected by those services.

Children's Privacy

fe999 is strictly an adult gambling platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately so that we can delete that information.

If we become aware that a user is under 21, we will immediately suspend that account and delete all associated personal data from our systems. If you have concerns about a minor accessing online gambling platforms, we encourage you to review the Responsible Gaming resources available on our website.

Payment Data and Financial Information

All financial transactions on fe999 are processed through secure, PCI-compliant payment gateways. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are handled directly by the respective payment provider. fe999 does not store full card numbers, CVV codes, or mobile banking PINs on our servers.

We retain a record of transaction amounts, timestamps, and payment method types (e.g. bKash, Nagad) solely for the purposes of account management, financial reconciliation, and regulatory compliance. This transaction history is part of your account data and subject to our data retention policy described above.

Changes to This Privacy Policy

fe999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on our platform and, where appropriate, by sending an email to the address associated with your account. The updated policy will take effect immediately upon publication unless stated otherwise.

We encourage you to review this Privacy Policy periodically to stay informed about how fe999 protects your information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. The date of the most recent revision is displayed at the top of this page.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fe999 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing all data-related enquiries promptly and transparently.

You can reach our support team at: [email protected] (plain text — not a clickable link). Our team typically responds within 1-2 business days, Bangladesh Standard Time (BST, UTC+6).